Terms and conditions

1.The service

Passtid watches the Swedish embassy's public appointment calendar in London. Depending on the plan you choose, we either send you an alert when a slot matches your dates, or book the earliest matching slot for you.

Passtid is independent. We are not the embassy and are not affiliated with the Embassy of Sweden or the Swedish Migration Agency.

2.No guarantee of a slot

Appointments depend on what the embassy releases and on its website working. We cannot guarantee that a slot will appear, or that a booking will succeed. We will do what we reasonably can to act quickly on slots that fit your dates.

3.Your responsibilities

Give accurate details. A booking made with wrong names or numbers may be refused at the embassy.

Only enter details for other people if you are allowed to act for them.

You are responsible for attending the appointment and for bringing the documents the embassy requires.

4.Plans and payment

The price of each plan is shown before you pay, and is charged once through Stripe. A plan covers the service you chose for the people and dates you entered.

If we cannot provide the service you paid for, contact us at support@passtid.com and we will find a fair solution, including a refund where appropriate. This does not affect your legal rights as a consumer.

5.Cancelling

You can cancel a queued or booked appointment from your booking page at any time. If you no longer need the appointment, please cancel it so that someone else can use the slot.

6.Acceptable use

Do not misuse the service, try to disrupt it, or use it to book appointments for people who have not asked for them. We may suspend accounts that do.

7.Liability

We are not liable for missed appointments, changes made by the embassy, or its website being unavailable. Nothing in these terms limits liability that cannot be limited by law.

8.Changes and contact

We may update these terms and will change the date above when we do. Questions? Write to support@passtid.com.